CAN I PICK UP MY FEAST HOT?
Due to the large volume of orders during the holidays, all feasts, sides, quiches, etc. can only be picked up cold and will require heating.
DO I NEED TO STORE MY PIE IN THE REFRIGERATOR?
Cream and Meringue pies should be stored in the refrigerator. For bake at home pies, keep in the freezer until you are ready to bake! Do not thaw.
HOW DO I REHEAT MY FEAST AND/OR SIDES?
You can view our heating instructions here. We will also provide you with a printed copy when you pick up your order!
CAN I MAKE ALTERATIONS TO MY PIE OR FEAST?
Unfortunately, Polly’s cannot accommodate special requests during this time due to the large volume of orders. This includes adding whipped cream to a pie or swapping sides out in a feast. However, you can add pints of whipped cream and additional sides to your order, located in the “Sides & Extras” category.
CAN I ORDER MY TURKEY SLICED INSTEAD OF WHOLE?
We are only offering whole turkeys this year and are unable to slice them to order. If you are looking for a sliced option, we do have sliced glazed ham available for pre-order!
I NEVER RECEIVED A CONFIRMATION EMAIL.
Please be sure to check your junk folder. If you still can’t find your confirmation, please email orders@pollyspies.com
I NEED TO CANCEL MY ORDER OR CHANGE THE PICKUP TIME OR DATE.
Unfortunately, we are unable to change an order once it’s placed. You will need to request an order cancellation and place a new order. Just email orders@pollyspies.com and someone will reach out to you within 24 hours. Please note that refunds can take 3-5 business days to process and post back to your bank account.
I NEED TO CHANGE ITEMS IN MY ORDER.
Polly’s is not able to alter items in an order. If you need to change your order, you will need to cancel your order by emailing orders@pollyspies.com with details of your order and your reason for cancellation. Then, place a new order with the correct items.
IS YOUR DINING ROOM OPEN ON THANKSGIVING DAY?
Our dining rooms will be closed Thanksgiving Day at all Polly’s locations. We will be open for pre-order pick up and will have a limited amount of pies for walk-in purchase. Our doors close promptly at 1 pm so our team members can spend time with their families.
CAN I PAY WHEN I PICK UP MY PRE-ORDER?
To ensure a faster pickup process for our guests, all pre-orders must be prepaid. Our stores will have a small amount of pies for walk-in purchase on the day of Thanksgiving, but it is recommended that you pre-order to ensure you get the items you want.
DO I NEED TO PRINT MY ORDER CONFIRMATION?
Yes! Providing us with a printed copy of your order confirmation allows us to expedite your pickup process. We highly recommend bringing a printed copy when you come to pick up your order!
CAN I CANCEL MY ORDER?
Yes, you can cancel your order 24 hours or more in advance. Once your order is placed, your payment method will be charged in full. Refunds take 3-5 business days to post back to your account.
WILL I BE REFUNDED IF I DON’T PICK UP MY HOLIDAY ORDER?
Since pre-ordered items are made to order, we do not issue refunds for these items.
Holiday Meal Heating Instructions
All items may be heated in a conventional or microwave oven. If using microwave, place food items into microwave safe containers, cover, vent, and make sure temperature reaches 165°. Times and temperatures in these instructions are approximate. All items must be heated to a minimum internal temperature of 165°. Thermometer should be inserted into the thickest part of the food in the center of the pan. If not eating immediately after pickup, keep all items refrigerated until ready to heat.
Whole Turkey
Conventional Oven- Approximate time: 1 Hour 8 minutes
1 hour oven time, 8 minutes rest
- Make room for turkey in your oven.
- Remove any racks above the bottom rack.
- Your bagged turkey should not touch any part of the hot oven.
- Preheat your oven to 375°
- Remove the bagged turkey, foil pan, and container of roasting jus from the refrigerator 20 minutes before you’re ready to place your turkey in the oven.
- When you are ready to re-heat your bird, open the oven safe bag and pour the roasting jus on top of the turkey.
- Twist the bag closed and use the tie to secure. (It’s OK if there’s a little air in the bag.) Your bird is now ready for the oven.
- Place roasting pan with bagged turkey on bottom shelf of preheated oven.
- Cook for approximately 1 hour.
- Remove pan from oven and let sit for 5-8 minutes.
- Remove bird from bag, and prepare to serve.
- Reserve or discard the roasting jus.
- Enjoy!
Sliced Ham with Orange Dijon Glaze
Conventional Oven
- Preheat oven to 350°.
- Remove plastic lid from pan. Add ¼ cup water to the bottom of the pan for full feast, 2 tablespoons water for a half feast.
- Pour about half of the glaze over the ham.
- Cover pan loosely with foil.
- Place in oven on center rack and heat approximately 50 minutes for full feast and 30-35 minutes for half feast.
- Remove from oven when hot and serve with additional glaze.
Green Beans, Gravy
Stovetop
- Remove lid, pour contents into a saucepan, and heat over medium high flame until hot.
Microwave
- Place contents into a microwave-safe dish, cover with plastic wrap, poke several holes in plastic wrap to vent, and heat 2 minutes.
- Stir and heat 2 more minutes, or until product reaches 165°.
Smashed Red Skin Potatoes, Smashed Sweet Potatoes, Stuffing
Conventional Oven
- Remove lid and place contents into an oven-safe pan, cover with foil and bake at 350 degrees for 20 minutes or until internal temperature reaches 165°.
Microwave
- Place contents into a microwave-safe dish, cover with paper towel, and heat 4 minutes. Stir and heat 4 more minutes.
Quiche Heating Instructions
Quiche – Prebaked and Refrigerated
Conventional Oven
- Preheat oven to 350°.
- Remove quiche from box and place directly on center oven rack.
- Bake, uncovered, for 30 minutes then begin checking for doneness every 10 minutes. Total reheating time should be 40-60 minutes, depending on your oven.
- Using a thermometer inserted in the middle of the quiche, check the temperature.
- Quiche is ready to serve when temperature reaches 165°.
Microwave Oven
- Cut slices of chilled, cooked quiche and heat individually on a microwave safe plate, covered with paper towel, for 2-3 minutes.
- If your microwave has no turntable, rotate quiche halfway through cooking.
Bake at Home Pie Baking Instructions
Bake at Home Fruit Pie
Conventional Oven
- Preheat oven to 425˚.
- Using a pastry brush, apply a thin coating of egg wash to the pie crust. Do not leave any pools of egg wash. BE CAREFUL NOT TO GET EGG WASH ON THE OUTER EDGE OF THE CRUST OR IT WILL BURN. DO NOT USE BUTTER.
- Place pie on a baking sheet and place in oven. Set timer for 55 minutes. Always set a timer!
- Pies are done when:
- The fruit is boiling inside the pie. This is evidenced by:
-The top crust will be moving up and down slightly as the fruit beneath it boils. - The color of the crust will be a golden brown and edges will be brown.
- The fruit is boiling inside the pie. This is evidenced by:
- Allow pie to cool to room temperature before cutting.
