Holiday Hours
Thanksgiving Day 7am to 1pm | Last Pickup Time: 11am
Thanksgiving Day Open for Pre-Order Pickup Only | Dining Rooms Closed
Christmas Eve 7am to 6pm | Last Pickup Time: 4pm
Christmas Day Closed to spend time with family
HOLIDAY FREQUENTLY ASKED QUESTIONS
Pickup Checklist
- Bring your confirmation email (printed or on your phone).
- Arrive at your scheduled pickup time.
- Have room in your vehicle for your order.
- Refrigerate or freeze items as directed when you get home.
Important Holiday Reminders
- All holiday pre-orders must be prepaid.
- Changes and cancellations must be made at least 24 hours before your scheduled pickup time.
- Dining rooms are closed on Thanksgiving Day.
- All stores close promptly at 1:00 PM on Thanksgiving.
BEFORE YOU ORDER
When should I place my holiday order?
We begin accepting Thanksgiving orders on October 13th. We recommend placing your order as early as possible, as popular pickup times and holiday favorites often sell out before our ordering deadline.
Can I place an order on Thanksgiving Day?
Unfortunately, we are unable to accept online or phone orders on Thanksgiving Day. A limited selection of pies will be available for walk-in purchase while supplies last. Holiday feasts and other pre-order items are subject to availability and may no longer be available.
Can I pay when I pick up my pre-order?
To provide a faster pickup experience for all guests, all holiday pre-orders must be prepaid.
A limited number of pies will also be available for walk-in purchase on Thanksgiving Day and Christmas Eve, but we strongly recommend pre-ordering to ensure you receive the items you’d like.
AFTER YOU’VE PLACED YOUR ORDER
How can I cancel my order, change my pickup date or time, or update the items in my order?
If you created an account when placing your order online, simply log in to make changes. The system will automatically cancel and refund your original order, then place a new order with your updated selections.
- Holiday Pre-Order Menu: https://pollyspiesholiday.olo.com/login
- Catering Menu: https://pollyspiescatering.olo.com/login
If you placed your order as a guest (without creating an account), we’ll need to cancel and refund your original order so you can place a new order with the correct information. Please email orders@pollyspies.com with your order details, and we’ll be happy to assist you.
Please note: Orders can only be changed or canceled at least 24 hours before your scheduled pickup time. Orders placed within 24 hours of pickup cannot be modified, canceled, or refunded.
Can I make alterations to my pie or feast?
Due to the large volume of holiday orders, we’re unable to accommodate special requests, including:
- Adding whipped cream to a pie
- Substituting sides in a feast
However, you can purchase pints of whipped cream and additional sides from our Sides & Extras menu.
Can I order my turkey sliced instead of whole?
We are only offering whole turkeys this holiday season and are unable to slice them.
I never received my confirmation email.
Please check your Spam or Junk folder first!
If you still can’t locate your confirmation email, please contact us at orders@pollyspies.com, and we’ll be happy to help.
PICKUP DAY
Do I need to print my order confirmation?
No, but we highly recommend bringing either a printed copy of your confirmation email on your phone. Having your confirmation ready helps us locate your order quickly and speeds up the pickup process!
Can someone else pick up my order?
Yes! Another person may pick up your order for you. We recommend they bring a copy of your confirmation email (printed or on their phone) and know the order number, if possible.
Will my pickup time be exactly on time?
Our team works hard to have every order ready at its scheduled pickup time. Due to the high volume of holiday orders, there may occasionally be a short wait. We appreciate your patience as we carefully prepare every order.
Can I pick up my order after my scheduled pickup time?
We’ll hold your order for up to one hour after your scheduled pickup time.
After that, we cannot guarantee your order will still be available, and refunds cannot be provided for orders that are not picked up. Arriving during your scheduled pickup window helps us serve all of our holiday guests as efficiently as possible.
Will I receive a refund if I don’t pick up my holiday order?
Because holiday pre-orders are prepared specifically for each guest, we cannot provide refunds for orders that are not picked up.
YOUR HOLIDAY PIE & FEAST GUIDE
Can I pick up my feast hot?
Due to the high volume of holiday orders, all feasts, sides, quiches, and other prepared items are available cold only and will require reheating at home.
How do I reheat my feast and/or sides?
You can view our heating instructions on our website here. We’ll also include a printed copy with your order when you pick it up.
Do I need to refrigerate my pie?
Our pies are made fresh daily and contain no preservatives.
- Cream and Meringue pies must be refrigerated.
- We recommend refrigerating all pies if they will not be enjoyed the same day.
- Bake-at-home pies should remain frozen until you’re ready to bake them. Do not thaw before baking.
If you purchase a pie that is still hot and fresh from the oven, leave the pie box slightly open until it has completely cooled. Closing the box while the pie is still warm can trap moisture and affect the quality of the pie.
HOLIDAY HOURS
Will your dining rooms be open on Thanksgiving Day or Christmas Day?
Thanksgiving Day
- All Polly’s dining rooms will be closed.
- Stores will be open for pre-order pickup.
- A limited number of pies will be available for walk-in purchase while supplies last.
- All locations close promptly at 1:00 PM.
Christmas Eve
We will be open from 7 am to 6 pm for dining. The last pickup time for pies & feasts is 4 pm.
Christmas Day
All Polly’s locations will be closed so our team members can enjoy the holiday with their families.
Important Info
- Times and temperatures in these instructions are approximate.
- Cooking and reheating times are provided as guidelines.
- Cook times may vary depending on your oven and personal preference for doneness.
- Thermometer should be inserted into the thickest part of the food in the center of the pan.
- For best results, we recommend using a meat thermometer for all proteins.
- If not eating immediately after pickup, keep all items refrigerated until ready to heat.
Holiday Mains
Whole Turkey
Approximate time: 2 Hours 10 minutes
1.5 – 2 hour oven time, 5-10 minutes rest
- Make room for turkey in your oven.
- Remove any racks above the bottom rack.
- Your bagged turkey should not touch any part of the hot oven.
- Preheat your oven to 375′.
- Remove the bagged turkey in its roasting pan from the refrigerator 20 minutes before you’re ready to place your turkey in the oven.
- Place roasting pan with bagged turkey on bottom shelf of preheated oven.
- Cook for approximately 1.5 – 2 hours.
- Remove pan from oven and let sit for 5-10 minutes.
- Remove bird from bag. and prepare to serve.
- Reserve or discard the turkey broth.
- Enjoy!
Sliced Ham & Maple Brown Sugar Glaze
- Preheat oven to 350°.
- Remove plastic lid from pan. Add ¼ cup water to the bottom of the pan for full feast, 2 tablespoons water for a half feast.
- Pour about half of the glaze over the ham.
- Cover pan loosely with foil.
- Place in oven on center rack and heat approximately 50 minutes for full feast and 30-35 minutes for half feast.
- Remove from oven when hot and serve with additional glaze.
Prime Rib
- Remove roast from refrigerator and allow to sit at room temperature for 2 hours
- Preheat oven to 400°
- Remove prime rib roast from bag, discard bag
- Return roast to provided pan
- Place pan in the oven
- After 40 minutes, begin to monitor the internal temperature of the roast
- Insert a stem thermometer into the thickest part in the center of the roast
- Continue to check the internal temperature of the roast every 15 minutes
- Remove the roast when desired temperature has been achieved
- 120 – 125° – medium rare, approximately 1 – 1.25 hours
- 130 – 13S° – medium, approximately 1.25 – 1.5 hours
- 140 – 14S° – well done, approximately 1.5 – 2 hours
- After removing roast from oven, loosely cover with foil, allow to rest for 15-20 minutes before slicing
Quiche – Pre-baked and Refrigerated
- Preheat oven to 350°.
- Remove quiche from box and place directly on center oven rack.
- Bake, uncovered, for 30 minutes then begin checking for doneness every 10 minutes. Total reheating time should be 40-60 minutes, depending on your oven.
- Using a thermometer inserted in the middle of the quiche, check the temperature.
- Quiche is ready to serve when temperature reaches 165°.
Quiche – Frozen
- Preheat oven to 375°.
- Cover the pan loosely with foil or an upside-down Polly’s Pies pie tin.
- After covering, bake the quiche for 1 hour.
- Remove the cover and bake for another 15 minutes.
- A toothpick inserted in the center of the quiche should come out clean and the filling should be firm set. If it does not come out clean, continue to bake, checking often.
- Allow quiche to rest at room temperature for 10 minutes for easier cutting.
Sides & Extras
Green Beans, Gravy
Stove Top
- Remove lid, pour contents into a saucepan, and heat over medium high flame until hot.
Microwave
- Place contents into a microwave-safe dish, cover with plastic wrap, poke several holes in plastic wrap to vent, and heat 2 minutes.
- Stir and heat 2 more minutes, or until product reaches 165°
Market Vegetables
Microwave Oven
- Place container of veggies in microwave with lid vented.
- Full Feast: Heat for 2.5 to 3 minutes or until heated through. Half Feast: Heat for 1.5 to 2 minutes or until heated through.
Smashed Potatoes, Smashed Sweet Potatoes, Stuffing
- Remove lid and place contents into an oven-safe pan, cover with foil and bake at 350° for 20 minutes or until internal temperature reaches 165°.
Microwave
- Place contents into a microwave-safe dish, cover with paper towel, and heat 4 minutes. Stir and heat 4 more minutes.
- Stir and heat 2 more minutes, or until product reaches 165°
Potatoes au Gratin
- Preheat oven to 400°
- Remove plastic lid from pan and discard
- Place pan, uncovered, into oven
- Bake 35-45 minutes until sauce begins to boil and cheese is lightly browned
Fresh Green Beans
- Preheat oven to 400°
- Remove plastic lid from pan and discard
- Place pan, uncovered, into oven
- Bake 20 minutes, check for preferred doneness, and bake longer if desired
Glazed Carrots
- Preheat oven to 400°
- Remove plastic lid from pan and discard
- Place pan, uncovered, into oven
- Bake 40 minutes, check for preferred doneness, and bake longer if desired
- After removing carrots from the oven, drizzle desired amount of balsamic glaze over the top of cooked carrots
Au Jus
Stovetop
- Pour Au Jus into a sauce pan
- Heat to minimum 165°
Horseradish Cream
Pies
Bake At Home Pie & Chicken Pie
Keep Frozen Until Ready To Bake! Do Not Thaw!
- Preheat oven to 425°.
- Prepare your egg wash: In a bowl, beat 1 whole egg with 1 tablespoon water.
- Using a pastry brush, apply a thin coating of egg wash to the pie crust. Do not leave any pools of egg wash. Be careful not to get egg wash on the outer edge of the crust or it will burn. do not use butter.
- Place pie on a baking sheet and place in oven. Set timer for 55 minutes. Always set a timer!
- Pies are done when the fruit is boiling inside the pie. The top crust will be moving up and down slightly as the fruit beneath it boils. The color of the crust will be a golden brown and edges will be brown.
- Allow pie to cool to room temperature before cutting.