WE RECOMMEND CHOOSING TUESDAY OR EARLY MORNING WEDNESDAY FOR A FASTER PICK-UP PROCESS!
WE WILL HOLD YOUR ORDER FOR ONE HOUR AFTER SPECIFIED PICKUP TIME.
CAN I PICK UP MY FEAST HOT?
Due to the large volume of orders during the holidays, all feasts, sides, quiches, etc. can only be picked up cold and will require heating.
DO I NEED TO STORE MY PIE IN THE REFRIGERATOR?
Cream and Meringue pies should be stored in the refrigerator.
CAN I MAKE ALTERATIONS TO MY PIE OR FEAST?
Unfortunately, Polly’s cannot accommodate special requests during this time due to the large volume of orders. This includes adding whipped cream to a pie or swapping sides out in a feast. However, you can add pints of whipped cream and additional sides to your order, located in the “Sides & Extras” category.
I NEVER RECEIVED A CONFIRMATION EMAIL.
Please be sure to check your junk folder. If you still can’t find your confirmation, please email firstname.lastname@example.org
I NEED TO CANCEL MY ORDER OR CHANGE THE PICKUP TIME OR DATE.
Unfortunately, we can’t change an order once it’s placed. You will need to request an order refund and place a new order. Just email email@example.com and someone will reach out to you within 24 hours. Please note that refunds can take 3-5 business days to process and post back to your bank account.
I NEED TO CHANGE ITEMS IN MY ORDER.
Polly’s is not able to alter items in an order. If you need to change your order, you will need to cancel your order by emailing firstname.lastname@example.org with details of your order and your reason for cancellation. Then, place a new order with the correct items.
IS YOUR DINING ROOM OPEN ON THANKSGIVING DAY?
Our dining rooms will be closed on Thanksgiving Day at all Polly’s locations. We will be open for pre-order pick-up and will have a limited amount of pies for walk-in purchase. Our doors close promptly at 1 pm so our team members can spend time with their families. Please note that due to COVID restrictions, our dining rooms may be closed the Wednesday before Thanksgiving as well.
CAN I PAY WHEN I PICK UP MY PRE-ORDER?
To ensure a faster pickup process for our guests, all pre-orders must be prepaid. Our stores will have a small amount of pies for walk-in purchase on the day of Thanksgiving, but it is recommended that you pre-order to ensure you get the items you want.
DO I NEED TO PRINT MY ORDER CONFIRMATION?
Providing us with a printed copy of your order confirmation allows us to expedite your pick-up process. We highly recommend bringing a printed copy when you come to pick up your order!
CAN I CANCEL MY ORDER?
Yes, you can cancel your order 24 hours or more in advance. Once your order is placed, your payment method will be charged in full. Refunds take 3-5 business days to post back to your account.
WILL I BE REFUNDED IF I DON’T PICK UP MY HOLIDAY ORDER?
Since pre-ordered items are made to order, we do not issue refunds for these items.